Upgrade
Susie Demetri is an experienced professional in credit reporting and project management currently serving as Metro 2 Manager and Sr. Credit Reporting Analyst at Upgrade, Inc. since August 2020. Responsibilities include overseeing credit reporting projects, validating Metro 2 files, developing reporting procedures compliant with FCRA, ECOA, and FDCPA, and utilizing Agile methodologies for efficient workflow management. Previously, Susie held positions at Cascade Financial Services as a Credit Reporting Specialist and at USAA as a Consumer Reporting Analyst, where data analysis and dispute resolution were key focuses. Susie has also demonstrated leadership as President of the Hispanic Heritage ERG since 2021, promoting diversity and inclusion within the organization. Education includes a Bachelor of Arts from The University of Texas at El Paso.
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Upgrade
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Upgrade is a neobank that offers credit to mainstream consumers through cards and personal loans, together with free credit monitoring and education tools that help consumers understand and manage their finances. Upgrade Card provides an innovative credit card that brings the low cost and responsible credit of installment lending to millions of retail locations in the U.S., while Upgrade Account is a mobile banking product offered to mainstream consumers.