Eric Shin

Eric Shin is an experienced professional specializing in customer support and operations management. Currently serving as Sr. Director of Support at Upland Software since November 2020, Eric leads global support operations across multiple countries. Prior to this role, Eric was the Director of Client Experience at Drybar, where responsibilities included overseeing global customer support and optimizing call center operations. Eric's career also includes a significant tenure at Zillow as Operations Manager, managing a diverse range of operational teams, and earlier roles such as Regional Sales Manager at Antares and Account Executive at The Orange County Register. Eric's foundational experience includes serving in the US Army, culminating in an honorable discharge after four years of active duty. Eric holds a Bachelor of Arts degree in English from the University of California, Berkeley.