Client Implementation Lead

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. 

Kraken Customer

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Why it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. Those moments need leaders and the energy sector is in that moment.

Our Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness. The accelerated adoption of Kraken means we need someone to lead major client implementation programs to deliver world-changing results. Are you that leader? 

The Company

• Kraken Technologies launched to market four years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimization solution (Kraken) to help them and their customers transition to a decarbonized future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.
• Octopus Energy Group is a global energy transition company touching nearly every point in the energy value chain. It is one of energy-tech’s fastest-growing private companies, having won innumerable prizes in just 8 years of existence
• Kraken Technologies is growing rapidly, disrupting the incumbent tech landscape, with over 50 million end customer accounts contracted across 9 markets globally and managing the optimization of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success.
• We are tracking toward 100 million customer accounts on the platform by 2027.

Your Mission:

• A Client Implementation Lead is a shining example of the Kraken culture and way of working, believing in decision-making based on simplicity, customer benefit and efficiency. You'll play a pivotal role in guiding our clients through the intricacies of the Kraken Operating Model, building their understanding, leading workstreams whilst embedding skills and empowering them to operate effectively. From initial pre-build conversations to the transfer phase, your leadership will set the foundation for success. You’ll be driving a program of change that transitions the client into a new operating model, handling the pain points of change that comes with this and cultivating a new way of working that can ensure the operating model is a success.

Responsibilities: Kraken Ambassador- Champion the Kraken model! Live and breathe what we preach and be

• responsible for convincing clients that it’s the best way to run their business!
• Lead by example with the best practices and key behavioural principles to clients, emphasising their positive impact on both the organisation and its people Recruitment- Identify the best talent with a lens on reducing bias and championing diversity
• Be a key part of the client recruitment transformation! Coaching & Mentoring- Thrive in a 1:1 setting working on development of senior client leaders and your team-members
• Provide bespoke advice and coaching to push clients to the next level. Leadership Development- Be involved in high-level group programs focusing on Influential Management, Assertive Communication and Principled Decision-making among many others sections! Mission skills:- Define a clear agreement for transitioning to the next phase
• Be curious in helping clients visualise their pain-points and commit to working with them to overcome it
• Build trustworthy relationships rapidly, pushing clients and your team to create positive transformations
• Provide psychological safety, encouragement, and coaching to empower both the client and the internal team to solve problems

What You'll Need to Have

• Fluent in both Spanish and English (written and spoken)
• Extensive experience in the Utilities industry (preferably in Spain)
• Able to be based in Oviedo and have the necessary visa / right to work in Spain
• Strong experience of leading aspects of operational transformation programmes, ideally in utilities
• Proven experience presenting to senior stakeholders with confidence
• Ability to understand what success looks like for the client
• A flair for influencing and natural ability to “sell” Kraken’s ways of working and promote it’s benefits
• Proven experience in building relationships and trust with the clients

Key Skills:

• Instil confidence in the ways of working, showcasing Kraken’s credibility and trustworthiness
• Work within the client to demonstrate tasks and platform usage
• Define a clear agreement for transitioning to the next phase
• Ability to train; onboarding and supporting the current team with improvements to embed the knowledge and skills within the client
• Set up key operational processes within the client, including scheduling, skills academy, and functional processes like billing
• Work with the client to create skills academy (up-skilling) programme and be involved in delivering leadership development programme, whilst always focusing on embedding the skills to the client
• Be curious in helping clients visualise their pain-points and commit to working with them to overcome it
• Utilise strong influencing skills to drive change, especially with resistant stakeholders and bad practices
• Build trustworthy relationships rapidly, pushing clients and your team to create positive transformations
• Provide psychological safety, encouragement, and coaching to empower both the client and the internal team to solve problems

Culture Fit

• Kraken is at the forefront of innovation in the energy industry and we succeed in large part thanks to our people. To fit well at Kraken, you’ll also be:
• Passionate about helping clients (without them, we don’t exist)
• Passionate about technology (we are a tech business disrupting energy)
• Committed to sustainability (we are all about speeding up the shift to a more sustainable world)
• Open-minded, flexible and adaptable (we are constantly growing, changing and evolving)
• Confident in decision-making
• Supportive
• Approachable and fun to work with
• Inclusive
• Resilient, working well under pressure
• Believe in big ambitions and small egos