Rebecca Ricaplaza

Rebecca Ricaplaza is a seasoned professional with extensive experience in the payments and customer service sectors. Currently serving as Team Lead in Global Payments Operations at Upwork since November 2014, Rebecca has also held positions such as Senior Global Payments Analyst and Senior Customer Ambassador within the same company. As a co-founder of Clever. from July 2019 to June 2023, Rebecca demonstrated entrepreneurial skills. Previous roles include Customer Service Executive at Titan Power Plus and Virtual Assistant at MyOutDesk, Inc. Prior experience also encompasses key positions at First Advantage as Workforce Management Lead, Global Command Center Analyst at PRC, LLC, Senior Customer Service Associate at Convergys, and Technical Support Representative at Sykes Enterprises. Rebecca holds a Bachelor of Science degree in Electrical, Electronics and Communications Engineering from the University of Perpetual Help System DALTA, attained in 2006.