Roselen Peralta

Roselen Peralta has extensive experience in call center and customer service management. Roselen is currently the Call Center Director at Urban Health Plan, Inc., where they oversee remote call center staff and ensures adherence to organizational policies and scheduling. Prior to this, they worked as a Call Center Supervisor at Maternal Fetal Medicine Associates, PLLC, where they supervised call center and front desk staff for multiple locations.

Before that, Roselen served as the Patient Services Manager at The Manhattan Center for Gynecology, where they directly supervised call handling performance and quality assurance for various patient care tasks. Roselen also worked as a Call Center Manager at Essen Medical Associates, P.C., and as a CBIC Executive at Maximus Inc., where they supervised intake and issuance processes.

Roselen has also held managerial roles at Vixicom, where they were an Account Manager responsible for managing customer service accounts and daily operations, and as a Quality & Training Manager, overseeing quality assurance and coaching. Earlier in their career, they were the Human Resource Manager at PrintCity, handling recruitment, training, and supervision of employees.

Their career started at One Call Communications, where they worked as a Call Center Consultant, and later at Verizon International Teleservices as a Customer Service Senior Supervisor.

From 1996 to 2001, Roselen Peralta attended INTEC and studied Psychology.