Jennifer Knox currently serves as the Director of Real Estate Servicing Oversight at USAA, a position held since December 2019, where responsibilities include leading teams to manage subservicer performance in mortgage servicing with a focus on quality assurance and regulatory compliance. Previous roles include SVP of Loan Servicing at Fay Servicing, LLC, overseeing all aspects of loan servicing, and VP of Loan Administration at Rushmore Loan Management Services LLC, where management of cash processing and customer correspondence was key. Additional experience includes VP roles at Pacific Union Financial, LLC, and Nationstar Mortgage, handling various aspects of loan administration and escrow management. Earlier in the career, leadership was demonstrated as VP of Loan Administration at Litton and Escrow Supervisor at EMC Mortgage, with initial experience as a Customer Service Specialist in the Escrow Department at UC Lending.
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