José Ricardo Mier

José Ricardo Mier is a seasoned professional in the insurance industry, currently serving as Claims Operations Manager at USAA since March 2024. Previously, José held various roles at Liberty Mutual Insurance from February 2015 to February 2024, including Claims Team Manager, where effective leadership of a dynamic claims adjuster team was emphasized to maintain high standards of quality and accuracy in claims processing. José also served as a Senior Customer Service Supervisor and Customer Service Supervisor, focusing on delivering exceptional customer service and achieving key performance metrics. Earlier experience includes a role as a Senior Account Specialist at Baxter International Inc. José holds a Bachelor of Arts in Creative Writing and Literature from California State University, Northridge, and an Associate's degree in Communication/Literature from Los Angeles Mission College.