Susan Blevins-Lehmann

Susan Blevins-Lehmann, CPCU, CSM, serves as the Claims Digital Content, Communications and Adoption Director at USAA since November 2022, focusing on enhancing customer experience through digital content and UX design. Prior to this role, Blevins-Lehmann was the Corporate Business Transformation Director at Allstate, leading initiatives to create flexible customer experiences. With extensive experience at Nationwide from August 2002 to October 2021, Blevins-Lehmann held multiple leadership positions, including Commercial Claims Expense Leader and Associate Vice President roles, driving improvements in claims processes, automation, and team management. Educational credentials include a BA in Journalism from The Ohio State University, along with advanced studies in Business Operational Excellence and graduate coursework from various institutions.