Sushmita Biswas

Sushmita Biswas is an accomplished Chief Digital Officer at USAA Investment Services Company and USAA Life Insurance Company, with extensive expertise in digital transformation, customer experience, and the integration of AI and analytics across the insurance sector. Prior to USAA, Sushmita held multiple leadership roles at Liberty Mutual Insurance, where responsibilities included defining strategies for Property Insurance claims, driving operational efficiency, and spearheading innovation in Personal Lines. Sushmita's career began at Standard Chartered, where initiatives in Retail Banking and Wealth Management established substantial business growth. An MBA in Strategy and Finance from MIT Sloan School of Management underpins Sushmita’s strategic leadership and data-driven decision-making.