Chris Hinesley

Chris Hinesley is a seasoned operations and customer care professional with extensive experience in managing large teams and optimizing customer support processes. Currently serving as the Director of Customer Care at USAble Life, Chris previously held leadership roles at GoodRx as a Senior Operations Manager, managing over 240 customer service employees and achieving significant cost savings. At Change Healthcare, Chris successfully led client services while reducing labor costs by over 25% and enhancing productivity and quality metrics. With a strong background in managing cross-functional teams at UnitedHealth Group and Aetna, as well as operations oversight at Apria Healthcare and State Street Research, Chris has consistently demonstrated expertise in training, performance management, and customer satisfaction improvement.