Katerina Vinokhodova

Katerina Vinokhodova has a diverse work experience in the field of customer support and communication platforms. Katerina co-founded Usedesk, a SaaS-communication platform that streamlines customer support by integrating various communication channels and automating responses for a significant percentage of customer inquiries. Katerina also worked as the Head of Customer Service at PayU, where they were responsible for creating procedures and rules, as well as ensuring the quality and effectiveness of support. Prior to that, they served as the Chief Specialist in the CS Department at Tinkoff Bank. Overall, Katerina Vinokhodova has a strong background in customer service and a proven track record in developing and implementing effective support strategies.

Katerina Vinokhodova pursued their education at Moscow State University of Printing Arts (MGUP) from 2007 to 2011. During this time, they obtained a Bachelor's degree in Automation and Control.