People Ops Manager

🤠 Why Join Us

User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real, and we care about it—a lot.

We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work and to communicate clearly and transparently with your distributed teammates.

On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.

⭐️ About User Interviews

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.

That’s why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

📝 About The Role

As our new People Ops Manager, you will be the guiding light through the entire employee lifecycle, embodying our values of putting people first and welcoming people as they are.

📖 The Employee Journey

🌟 Setting the Stage: Recruitment and Onboarding

Imagine this: We've all been there—being a new hire at a new organization. It’s remote, so new hires are curious, excited, and maybe a bit nervous. This is where you come in, creating an initial impression that heightens their excitement even more. You work closely with our Talent Acquisition Manager and team, ensuring that the recruitment and onboarding process is seamless and welcoming. Your magic touch makes every new hire feel valued and excited about joining our team.

Once the offer is accepted, you take the onboarding experience to the next level. From the first "welcome" email to guiding them through their initial days, you ensure that every new hire feels like a part of the team, even in our remote setting. You help them understand our culture, our mission, and how they fit into the bigger picture.

🌱 Growing Together: Employee Engagement and Development

As employees settle in, you keep the connections strong. You’re the maestro behind our virtual engagements, making sure everyone feels connected, heard, and appreciated throughout the year, and you will work closely on the in-person retreat. Your expertise in CultureAmp helps you manage employee surveys, gathering insights that drive continuous improvement because we want to continue to evolve our people programs.

Performance reviews come around, and you launch and manage these cycles seamlessly. CultureAmp hosts webinars, so becoming a subject matter expert is key! You ensure everyone knows their contributions are valued and their growth is supported. You update the employee handbook and revise policies to reflect our ever-evolving culture and needs, keeping us on the cutting edge.

🌐 Supporting Daily Life: Benefits and Operations

Behind the scenes, you're the detail-oriented wizard who ensures our operations run smoothly. You manage open enrollment and benefits-related tasks with the support of Justworks, maintain I-9 forms, and ensure everyone has what they need to succeed. Collaborating with the VP, you create and update policies to continuously improve our workplace.

You also handle IT support, resetting passwords, and ordering computer hardware. We work with a company called Electric that handles setting up new hires, but you will manage devices and ensure these processes are done and up to date. As the guardian of our security, you work with Vanta to manage tasks that keep us secure and partner with the security team for monthly and quarterly audits to ensure compliance.

Vendor management is another area where you excel, overseeing relationships with key partners like Docusign, CultureAmp, Justworks, Notion, Electric, Apple Business, and Slack.

When it comes to accommodations and paperwork, you are the go-to person. Although we handle a few items manually, you're always looking for ways to make these processes more robust and efficient.

🌟 Farewell, But Not Goodbye: Offboarding

When it’s time for someone to move on, you handle exits with grace and care. You ensure the process is smooth, respectful, and leaves a positive last impression. Your attention to detail ensures that all paperwork is in order, and you provide support during this transition, ensuring any follow-up gets to the right person.

🎯 What Does Success Look Like?

In this role, success is creating an environment where employees feel valued, supported, and connected. You will be instrumental in fostering a workplace that prioritizes people, champions diversity, and continuously evolves to meet the needs of our team. You will:

• 🔍 Identify and Solve Problems: Proactively identify issues affecting employee satisfaction and engagement, and develop innovative solutions.
• 📈 Champion Continuous Improvement: Align goals with the People and Talent Strategy, driving initiatives that enhance the employee experience.
• 🌟 Promote a Positive Culture: Ensure that our core values are reflected in all People Ops practices, promoting a culture where everyone feels welcome and valued.
• ⚙️ Achieve Operational Excellence: Streamline processes and workflows, leveraging systems and automation to ensure efficiency and accuracy.
• 🗣️ Facilitate Feedback: Create and maintain open channels for feedback, ensuring all voices are heard and acted upon.

🤩 The Skills You'll Need to Shine:

• 💼 Emerging People Ops Talent: With 3-4 years of experience in HR/People Operations, you're adept at managing the complexities of remote work setups.
• 🧙 Organizational Wizard: You use Excel/Google Sheets proficiently and can confidently work with data (formulas, i.e., VLOOKUP). Your superpower is managing tasks, priorities, and deadlines with ease, keeping everything and everyone aligned, especially in fast-paced environments.
• 🌈 Inclusive Team Builder: You have a ‘people-first’ mentality and can build rapport with teammates. Known for your kindness, warmth, and thoughtfulness, you excel at representing our company positively and inclusively at every stage of the employee experience. You approach supporting all employees with inclusion in mind and champion diversity, equity, and belonging.
• 🔍 Detail Dynamo: You have a keen eye for detail, ensuring nothing is overlooked while balancing speed with precision.
• 🚀 Champion of Service and Growth: You have an eye for process improvement and creating efficient, scalable solutions. Dedicated to exceptional service and continuous improvement, you're always looking for ways to enhance our operations.
• 📚 Knowledge Seeker: You have a general knowledge of HR practices and procedures, and you're familiar with or have a desire to learn more about US employment and labor laws.
• 🤝 Self-Sufficient and Proactive: You're not afraid to ask questions, be accountable, and take initiative over projects.
• 🌟 Flexible and Adaptable: You are flexible and adaptable, with the ability to prioritize effectively.
• 💬 Excellent Communicator: You have excellent written and verbal communication skills.
• 🔒 Confidentiality Expert: You maintain the highest standard of confidentiality, discretion, and professionalism.

💪 Would Be Awesome to Have:

• 🛠️ Tech Tools Maestro: Experience using Justworks, CultureAmp, and Notion is music to our ears! These tools are our daily companions, and your familiarity with them means we can move faster and more effectively from day one.
• ⚡ Startup Spirit: If you've thrived in the fast-paced, ever-changing environment of a high-growth company or startup, you know exactly the kind of agility and resilience we admire. This experience is incredibly valuable, offering insights into thriving amidst rapid scaling and evolving challenges.

Who You Will Partner With:

• 🤝 Talent Acquisition Manager: Collaborate on hiring processes, candidate experience, and onboarding handoffs.
• 💼 People Business Partner: Work on onboarding improvements, retreat programming, events, and training initiatives.
• 🔒 Security Team: Partner with the security team to conduct monthly and quarterly audits, ensuring our company stays compliant and secure. You will collaborate on implementing security protocols and managing compliance tasks to safeguard our workplace.

🤑 Benefits: 

• Base salary starting at $85k 
• Annual Performance Bonus
• Stock options for every employee
• 100% premium covered medical & dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 401k + annual employer contribution
• 4 weeks of PTO to start + accrue an additional day each year
• Unlimited wellness days. Sick? Doctors appointment? Mental health day? We’ve got you covered.
• Flexible, paid parental leave
• $250 office setup budget (in addition to laptop being provided)
• $100 annual learning & development stipend
• $50/month Work From Home stipend
• Awards for 360-degree recognition, work anniversaries, & birthdays
• Annual team retreat
  
  

💚  We embrace what makes you, you! 
We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship. As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.