Matthew Wood

Matthew Wood has gained extensive work experience in customer service and sales roles. In 2013, they started as a Customer Care Representative at Xerox, where they handled customer issues and provided education on Xbox accounts. Matthew then worked as a Relationship Manager at Firstsource Solutions Limited- Barclays Credit Card, responding to customer inquiries, processing payments, and reporting fraud. Matthew also worked at HomeAdvisor as a Customer Care Representative, helping customers find contractors in their area. At STARTEK, they assisted customers with card designs for Minted and processed orders. Matthew later joined Manpower as a Technical Service Representative, assisting customers with Google Fiber services and resolving billing and internet issues. Matthew then drove as a Driver for National Coatings & Supplies, Inc., ensuring vehicle safety, pulling orders, and assisting with customer orders. At SYKES, they worked as a Sales Representative, engaging with customers, explaining SimpliSafe security systems, and assisting customers in selecting the best option for their homes. Matthew's most recent position was as a Financial Services Representative at Sitel Group, where they serviced customers with Capital One credit card inquiries, processed payments, and assisted with lost card situations. In 2023, they will begin working as a Customer Service Representative at Valvoline Global Operations. Overall, Matthew has a diverse skill set in customer service, sales, and problem-solving.

Matthew Wood attended the College of DuPage from 2002 to 2005. During their time there, they pursued general studies but did not obtain a specific degree.