Luke O'Dea

Luke O'Dea is an accomplished leader in customer services and operations management, currently serving as the Head of Specialist Customer Services at Vanquis Bank since December 2020. Prior to this role, O'Dea was the Head of Recoveries at Amigo Loans and held multiple positions at Capquest Group Ltd, including Operations Lead and Senior Operations Manager, where responsibilities included managing large teams, implementing operational strategies, and ensuring regulatory compliance. O'Dea began a career at Insure4Retirement, progressing from Call Centre Manager to Head of Outbound Sales, emphasizing sales performance, compliance, and operational efficiency throughout. With extensive experience in workforce management and change program sponsorship, O'Dea has consistently focused on delivering quality results aligned with business objectives.