Eduardo Álvarez Cáceres

Eduardo Álvarez Cáceres is a seasoned professional with extensive experience in customer experience management across various sectors, including Energy & Utilities, Tourism, Insurance, and Banking. Currently serving as a Manager in Customer Experience at NTT DATA Europe & Latam, Eduardo specializes in business consulting focused on customer experience, Voice of the Customer, and loyalty programs. Prior roles include Customer Experience Project Manager at Minsait and Head of Customer Experience at Room Mate Hotels, where key contributions included launching digital transformation projects and implementing customer-centric strategies. Eduardo holds multiple degrees in marketing and business from Universidad de Valladolid and has also been involved in academia as an MBA professor and guest lecturer in Customer Experience Management.