Wireless Management Intern

Position: Wireless Management Intern

Organization: Telecom Management Solutions 

Classification: Intern / Non-Exempt

Reports to: Assistant Manager – Mobility Management Solutions

JOB DESCRIPTION

Summary: The Wireless Intern is an internal, behind the scenes position focused on assisting the Wireless team with cost reduction, visibility and on-going management of clients’ mobility accounts and services. This includes mobility plan management, invoice optimization, mobility traffic management (MTM), mobile device management (MDM), device lifecycle management, new opportunity strategies, presentation of findings, contract/vendor management, and reporting. The Wireless Intern will be assisting MMS reps in providing their clients with scheduled, recurring Mobility Management Dashboards, typically via web-meetings. The Wireless Intern is chartered with making cost reduction changes, engaging vendors on pending credits/contracts, and being up to date on all US & Canadian vendor offerings real-time.

It is the intent, but not guarantee, that this Intern role will lead to an Apprentice (more client facing role) in a 6-to-12-month period. 

Essential Functions and Qualifications:

• Address all issues through ticketing system and regularly update ongoing projects
• Assisting Mobility Management Specialists (MMS) in daily tasks for clients
• Account Management in serving as an extension of MMS Team
• Up to date knowledge of all plans, features, pricing, and on-going promotions for each wireless carrier
• Microsoft Office competency: especially moderate level Excel knowledge and experience (i.e., pivot tables, VLOOKUP’s)
• Managing large volumes of data in excel and databases
• Navigating wireless carrier portals

Preferred Competencies:

• General knowledge of business finance – cost allocation, AP and GL Process
• Expert level Excel knowledge including the use of advanced functions and pivot tables
• Reviewing, understanding, and managing carrier contracts
• Knowledge of Telecom Expense Management and/or Mobility Management
• Ability to engage and guide a client in discussion of their mobility management ecosystem

Major Duties and Responsibilities:

• Analysis of invoice and summary of recommendations sent to client
• Ownership of client’s mobility landscape including vendors, hardware, roadmap and mobile security
• Facilitate client call setup or internal meetings to discuss client opportunities
• Manage internal client online portal – login credentials, contracts loaded, standard plans & upcoming renewals
• Work closely, in a dotted-line relationship with the Business Intelligence organization responsible for the Mobility Management Dashboard Program
• Work closely with parallel organizations in BI, TMS, HelpDesk, Mobility Solutions and Client Account Management to facilitate client-facing support and knowledge transfer. Ensure all peers are current on mutual clients.
• Be available to the MMS rep to assist with any questions/requests/requests/reports as needed
• Join a minimum of 25% of the client MMS-Led Dashboard calls and be responsible calls and be responsible for the note-taking that the MMS rep will send to the client

Skills and Abilities

• Ability to escalate effectively and manage vendors (both partners and non-partner vendors)
• Ability to communicate effectively (verbal, written, email) with customers, peers, direct and Sr. Management
• Ability to diagnose, articulate, and provide solutions for client’s issues
• Ability to scan and decipher large data sets quickly and efficiently
• Ability to leverage automation for efficiency and added customer benefit
• Ability to confidently make recommendations, implement and deliver client results

Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and Sr. Management organizations and will need to take various leadership roles, internally and externally.

Work Environment: This position operates in a professional office environment. 

Position Type and Expected Hours of Work: This is part-time intern position. Ideally, we would like you to work at least 20 - 24 hours per week. Days and hours of work will be based on your school/class schedule.

Required Education and Experience: Working towards a college degree preferred.

Additional Eligibility Qualifications 

• Work Authorization/Security Clearance (if applicable)

• Job contingent upon a background check

EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.

Vatic’ s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.