Jose Luis Diaz Garcia

Jose Luis Diaz Garcia is a seasoned Customer and Employee Experience Management Professional with a robust background in enhancing organizational change through strategic implementation of experience-driven initiatives since 2013 at JLDG. With expertise collaborating with consulting firms such as ADF Americas Corp and EI Evolution, Jose has developed and executed improvement strategies for customer and employee satisfaction. Additionally, Jose serves as a Coach in Business and Personal Skills Development, providing tailored communication enhancement to over 200 professionals, including executives in various sectors. As a Corporate ESL Teacher at Vaughan Systems, Jose has effectively improved executive linguistic capabilities, achieving a 99% goal success rate. Previous experience includes key roles in sales and customer service management at NH Hoteles, as well as general management in prestigious hotels in Colombia, leading significant increases in sales. Jose's academic credentials include an Executive MBA from EAE Business School and a specialization in Digital Marketing.