VCOSMOS
Himan Saikia has extensive experience in call center management, with roles including Call Center Manager at Teleperformance and Director of Strategic Initiatives at VCOSMOS. Himan has also held positions such as Operations Manager, Assistant Contact Center Manager, Assistant Manager Customer Care, and Associate. Their responsibilities have included supervising employees, training, client handling, and ensuring a safe workplace environment. Himan holds a Bachelor's degree from Darrang College and completed their Higher Secondary education at Don Bosco High School in Tezpur.
VCOSMOS
1 followers
Welcome to VCosmos! We specialize in managing customer experience support, contact center management and back-office services for Global & Indian companies across diverse industries and various geographies. Our goal is to deliver value-driven business process outsourcing solutions that minimise friction points for end customers, giving our clients a sustainable competitive advantage. With our expertise, we offer customer care and call center managed services in 60+ languages, spanning voice, email, chat, and social media channels. At our core, we cherish our people, fostering an engaging workplace that sparks inspiration and brings out their best. Diving further, VCosmos is built at the vortex of rapidly growing cloud technology market and rising Gen-Z talent. In a nutshell, we extend Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), Software as a Service (SaaS) including AI, WFA, RPA, etc., and Talent as a Service (TaaS) as key engagement constructs to enable our client’s dynamic growth plans, keeping highest benchmarks of agility, performance, and optimized cost savings at its core. Our Mission Partner with Businesses of Future and help them create sustainable competitive advantage through our Techno-Human Solutions. Our Vision To be the torchbearer of “Future of work” in our industry by leveraging our core strengths of ”Passion for People” & “Challenging the status Quo”