Petr Mukhin

Petr Mukhin is a seasoned professional with over a decade of experience in customer support, particularly at Veeam Software, where a career spanning from November 2011 to the present includes roles from Team Leader to Senior Director of Veeam Customer Support. In the current position, Petr oversees the Tier 1 support team, focusing on building and managing workflows for professionals across EMEA and the Americas while ensuring high performance in supporting data availability and intelligent data management tools. Previous roles involved managing multi-language teams, establishing new support hubs, and significantly growing the team size. Educational qualifications include a Master’s degree in Management Information Systems from Saint Petersburg State University of Finance and Economics and a Bachelor's degree in Economics & Management from Université Pierre Mendès-France, complemented by postgraduate studies in Business Administration and Management from the International Management Institute in Saint Petersburg.