Robert Cornelius

Robert Cornelius has over 15 years of experience in the technical support industry. In 2020, they joined Velocitor Solutions as Director, Support Desk Operations. Prior to that, they spent 15 years at Honeywell in various roles, starting in 2005 as Technical Support Engineer. Robert then moved up to Field Service Engineer, Americas Technical Support Manager, and finally Director Technical Support. In their roles, they integrated multiple companies' support teams into one, quickly reducing cost to serve by 25%. Robert also identified and drove opportunities to simplify and improve customer experience, relocated Tier 1 support into centers of excellence, and successfully integrated two acquired companies into Honeywell Support systems.

Robert Cornelius has attended two universities. Robert attended ECPI University, and then went on to the University of Phoenix where they obtained a Bachelor of Science in Business Management. Additionally, Robert has received two certifications: Knowledge-Centered Support Fundamentals V5.3 from the Help Desk Institute, and Lean Six Sigma Green Belt (ICGB) from Honeywell.