Michael Rehard

Michael Rehard is an experienced professional in customer service and operations management with a strong background in various leadership roles. Currently serving as the Enterprise Support Services Manager at Velocity since August 2020, Michael focuses on enhancing customer relations, mentoring staff, and optimizing forecasting processes to meet SLAs. Prior roles include General Manager - Accounts Receivable at APS Medical Billing, where responsibilities encompassed managing call center operations and overseeing claims management, and Manager of Customer Care at Medical Mutual, handling customer communications. Michael’s career also includes experience as a Customer Service Supervisor at Alltel Wireless, Operations Supervisor at UPS, and a Delivery Driver at Cintas. Michael holds two Bachelor's degrees in Integrated Language Arts and Secondary Education from Bowling Green State University.