Customer Success Manager

Customer Success Manager

Chennai, India

We’re looking for someone who is customer-obsessed, and who loves nothing more than to help partners be successful. We want someone who is energized by delivering a great presentation, and who is excited to learn and educate. The Customer Success Manager role is a great way to learn highly transferable account management skills.

About the Job

The mission of the Customer Success Manager is to DEMO & EDUCATE, GROW and RETAIN Channel Partners. Working with a pool of existing Channel Partners at various lifecycle stages – from newly-signed to longstanding – they are capable of delivering a world-class customer experience by teaching/coaching a user to be a more knowledgeable, proficient user. They share a commitment to delivering the best possible experiences to drive adoption, growth, and customer advocacy via best practice use of the Vendasta platform. 

They will work with a pool of Channel Partners to deeply understand their business needs and opportunities, and they will work to educate partners and drive the adoption of our platform.  A Customer Success Manager acts as the true and trusted advisor for Channel Partners,  helping solidify long-term relationships. They will do this in a wide variety of ways, including:

• One-to-Many training and coaching, via DIWM and DIFM motions

• Communicating with Partners to develop scalable strategies and workflows that drive adoption of Vendasta’s products and services

• Maintaining internal, as well as third-party, product knowledge and awareness of developments to brief Partners about releases and updates as necessary

• Being the expert in Vendasta’s platform and offerings—providing information, strategies, uses, and more to Partners

• You will be a true subject matter expert and have mastered most areas of the Vendasta platform and products.

Your Impact

As a Customer Success Manager, you'll work with the Customer Success and onboarding teams to:

• Provide a world-class customer experience

• Provide training and strategy for Vendasta Channel Partners

What You Bring to the Table

• You have prior experience problem solving for partners, with the ability to delight.

• You have proven customer service experience.

• You are collaborative and able to work well in a team.

• You bring enthusiasm and a positive attitude to all situations.

About Vendasta

So what do we actually do? Vendasta is a SaaS company composed of a company of global brands including; MatchCraft, Yesware and Broadly, that builds and sells software and services to help small businesses operate more efficiently as a team, meet more client needs, and provide incredible client experiences. We have offices in Saskatoon, Saskatchewan, Boca Raton Florida and Chennai, India.

Perks:

• Benefits - Health insurance
• Paid time offs
• Training & Career Development - Professional development plans, leadership workshops, mentorship programs, and more!
• Free Snacks, hot beverages, and catered lunches on Fridays
• Culture - comprised of our core values: Drive, Innovation, Respect, and Agility
• Night Shift Premium
• Provident Fund