Customer Service · Full-time · Chennai, India
Manager Of Client Engagement
Chennai, India
About the Job:
The Manager of Client Engagement is responsible for leading and managing a team of Client Solutions Specialists and/or Team Leads within the Marketing Services division. The role involves overseeing day-to-day operations, ensuring world-class account management support to partners and their clients, and developing structures that support the designated service level within the division. The ideal candidate will have a strong background in account management, team leadership, and digital marketing, with a passion for driving client satisfaction, growth, and retention.
Your Impact:
Team Leadership & Development:
Client Engagement & Account Management:
Process Improvement & Strategy:
Cross-functional Collaboration:
Operational Excellence:
Manage the utilization of the client engagement team, ensuring up-to-date information on the capacity of team members.
Contribute to managing a hiring pipeline, collaborating with senior managers and the VP of Client Engagement to ensure team growth and stability within budget constraints.
What you bring to the table*:*
5+ experience in leading a customer-facing team focused on efficiency, customer satisfaction, growth, and retention.
Strong knowledge of digital marketing products such as websites, paid search and social, reputation management, and listings claiming.
Experience in account management with North American customers/accounts.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict-resolution skills.
Knowledge of management principles and familiarity with company products, services, and policies.
Strong coaching and leadership skills with the ability to motivate employees.
Ability to transfer skills to other employees through training and mentoring.
Decisiveness and attention to detail.
Proficiency with necessary technology, including computers, software applications, and phone systems.
Ability to manage multiple projects simultaneously with a sense of urgency, while remaining calm under pressure.
Preferred/Plus:
Experience in web design, usability, and content optimization.
Proficiency with WordPress and experience with Adobe Creative Suite (Photoshop, InDesign).
Knowledge of the digital advertising industry, with the ability to speak to campaign performance and navigate platforms such as Google/Bing Paid Search Ads, Facebook/Meta Ads, Amazon Ads, etc.
Experience managing the performance of digital advertising campaigns on platforms like Facebook, Google/Bing, YouTube, Display Network, and LinkedIn.
Call Center Management experience
About Vendasta:
So what do we actually do? Vendasta is a SaaS company composed of a company of global brands, including MatchCraft, Yesware, and Broadly, that builds and sells software and services to help small businesses operate more efficiently as a team, meet more client needs, and provide incredible client experiences. We have offices in Saskatoon, Saskatchewan, Canada, Boston and Boca Raton, Florida, United States and Chennai, India.
Perks:
Benefits: health insurance
Paid time off
Training & Career Development: Professional development plans, leadership workshops, mentorship programs, and more!
Free Snacks, hot beverages, and catered lunches on Fridays
Culture - comprised of our core values: Drive, Innovation, Respect, and Agility
Night Shift Premium
Stock options
Provident Fund