Rachael Broderick

Customer Experience Program Lead/functional Team Delivery Lead at Ventera

Rachael Broderick has extensive experience in project management, product ownership, and user experience research across various industries. Rachael has worked with clients such as Bank of America, AT&T, and Wells Fargo, leading cross-functional teams to improve processes, technologies, and user experiences. Rachael'sroles have involved creating strategic roadmaps, defining comprehensive backlogs, and guiding agile development teams. Rachael has also served as a technical documentation specialist for government agencies and as a consultant providing solutions for communication and organizational gaps.

Rachael Broderick completed their Bachelor of Arts in English Language at Middle Tennessee State University from 2001 to 2004. Rachael then pursued their Master of Arts in English Language at Georgia College & State University from 2005 to 2007. Rachael later achieved their Doctor of Philosophy (PhD) in Technical Communication with a concentration in UX/UI and Human Factors from George Mason University from 2014 to 2020. Additionally, they obtained various certifications in fields such as Agile Leadership, RPA, and DataOps Methodology from institutions like Scrum Alliance, Automation Anywhere, and IBM between 2020 and 2023.

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Previous companies

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Timeline

  • Customer Experience Program Lead/functional Team Delivery Lead

    February, 2023 - present

  • Project Manager

    September, 2022

  • Product Advisor/sr. Analyst

    March, 2022

  • Sme/sr. Analyst

    April, 2021

  • Project Manager/technical Writer/sme

    December, 2020

  • Product Owner

    June, 2020

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