Chris Broome, LSSBB

Chris Broome has a strong background in IT service desk management and technical support. Chris is currently the Manager of Service Desk at Venture Pointe, Inc. starting from February 2022. Prior to this, they worked as a Data Engineer at Clearsense, LLC from December 2020 until February 2022.

Before that, Chris held positions at Enterprise Integration, where they served as the Director of Service Desk Operations from August 2019 to October 2020. In this role, they managed all operations in a global service desk, handled contracts, SLAs, and led multiple projects without interruption to service uptime. Chris was also a Service Desk Manager at the same company from April 2018 to August 2019, managing service desks for four clients with over 10,000 end users. Chris was responsible for CSAT and contractual SLAs, and served as an escalation point and resource for Microsoft Azure and Office 365 deployments.

Prior to joining Enterprise Integration, Chris worked at Convergys, where they served as a Technical Team Lead from May 2016 to April 2018, managing a group of tier 2 technical support agents and ensuring their development and technical skills. Chris also worked as a Tier 2 Technical Support representative from February 2015 to April 2016, handling escalations and serving as a security control for end-user cloud platforms.

Overall, Chris Broome has built expertise in IT service desk management, technical support, and project management, with a focus on maintaining high-quality service and customer satisfaction.

Chris Broome, LSSBB, obtained an Associate of Science (A.S.) degree in Information Technology from Florida State College at Jacksonville from 2013 to 2016. In addition, they have obtained several certifications including Lean Six Sigma Black Belt from The Council for Six Sigma Certification (CSSC) in June 2019, Google Project Management from Coursera in August 2021, MacOS 10.13 Integration Basics from Apple in September 2018, and Six Sigma Black Belt from The Council for Six Sigma Certification (CSSC) in September 2018.