Rachel Patterson

Rachel Patterson is an experienced professional in customer experience management with a strong background in leadership roles within the waste management and customer service sectors. Currently serving as National Customer Experience Manager at Veolia since July 2024, Rachel has previously held positions including Customer Service Manager for Victoria and Tasmania at Cleanaway Waste Management and Customer Experience Manager at TechnologyOne. Rachel's extensive tenure at Veolia from 2014 to 2022 encompassed various roles, culminating in leading a team focused on client retention and customer service excellence. Educational credentials include a Certificate 3 in Business Management from Leadership Management Australia.