Karlon S.

Karlan S. is a seasoned professional in customer success and project management, currently serving as Senior Manager of Customer Programs at Vercel since February 2022, after a tenure as Technical Project Manager in Customer Success. Prior experience includes serving as an Enterprise Customer Success Manager at LinkedIn and a Customer Success Lead at both ByteDance and TikTok, where Karlon contributed to the establishment of customer success frameworks and led initiatives for enterprise partnerships in the EMEA region. At Gradient, Karlon managed a team of consultants and improved client experiences, while previous work at HubSpot involved analyzing data to enhance customer retention. Karlon holds a Bachelor of Science degree in Marketing and Finance from Boston College Carroll School of Management.