Shannon Gryntysz

Shannon Gryntysz has a diverse work experience in the technology industry. Shannon started their career at Symantec, where they worked as a Sr. Sales Support Specialist and later as a Manager, Processes and Systems in the Renewals Business Operations. In these roles, they gained expertise in sales support, processes, and systems management.

Shannon then joined Veritas Technologies LLC, where they held several positions. Shannon began as a Sales Systems Enablement and Data Management PM before moving on to become the Global Training Manager for Customer Care. Shannon later became the Senior Manager of the Project Management Team for Global Customer Care Service and Delivery.

Their next role at Veritas was as the Director of Global Customer Success, where they designed and implemented a Customer Onboarding and Enablement program. Shannon focused on improving the customer experience, reducing escalations, and generating leads for renewals and new business. Shannon also successfully implemented a lead generation program and developed a top customer onboarding strategy.

Shannon then served as the Director of the CSTS Project Management Office, where they instituted a new PMO for the Customer Success organization. Shannon introduced and delivered programs to drive corporate growth goals, established priorities and enablement strategy, and created health scorecards and dashboards to monitor support partners. Shannon also developed an organizational culture program to improve employee engagement and operational metrics.

Most recently, Shannon worked as the Global Renewals Sales Chief of Staff and Director of Programs and Strategy at Veritas Technologies. In this role, they led projects and programs to execute corporate priorities within the global sales organization. Shannon developed plans for product lifecycle changes, implemented customer win-back campaigns, and built an operating model for identifying and addressing customer risk and churn.

Overall, Shannon Gryntysz has a strong background in project management, customer success, sales support, and systems management. Shannon has a proven track record of driving growth, improving operational efficiency, and enhancing the customer experience.

Shannon Gryntysz holds a Master of Business Administration (MBA) degree in Corporate Leadership from Stetson University, which was obtained from 2020 to 2021. Prior to that, they earned a Master's degree in American Studies from UMass Boston from 2009 to 2011. Shannon Gryntysz also completed their Bachelor's degree in History from SUNY New Paltz between 2005 and 2009. In addition to their formal education, they have a Certificate of Completion for the Veritas eleVate Women's Leadership Development Program from the Stanford University Graduate School of Business, obtained in 2023.