Verizon
Richard Dalton is an accomplished design leader with extensive experience across various organizations. Currently serving as Head of Design at Verizon since October 2019, Richard has previously held pivotal roles including Head of Design at Capital One, where Richard led a team of 600 designers, and Vice President, Head of Design for Commercial Banking, driving innovation in banking experiences. At USAA, Richard was Assistant Vice President and Head of Design, leading 120 practitioners and establishing key committees to enhance design practices. Richard's early career includes significant contributions at Vanguard, where Richard managed teams of experience strategists and led major redesign initiatives. Co-founder of Zebra Communications and a Senior Systems Engineer at Quay Information, Richard’s educational background includes a degree in Software Engineering from Newcastle University and a program at the Hasso Plattner Institute of Design at Stanford.
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Verizon
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As one of the world’s leading providers of technology, communications, information and entertainment products, Verizon is transforming the way people, businesses and things connect. Verizon is one of the world’s leading providers of communications, technology, information and entertainment products and services to consumers, businesses and government entities. With a presence around the world, they offer data, video and voice services and solutions on our networks and platforms that are designed to meet customers’ demand for mobility, reliable network connectivity, security and control. They have two reportable segments that they operate and manage as strategic business units - Verizon Consumer Group (Consumer) and Verizon Business Group (Business). The Consumer segment provides consumer-focused wireless and wireline communications services and products. Their wireless services are provided across one of the most extensive wireless networks in the United States (U.S.) under the Verizon brand and through wholesale and other arrangements. They also provide fixed wireless access (FWA) broadband through their wireless networks. Their wireline services are provided in nine states in the Mid-Atlantic and Northeastern U.S., as well as Washington D.C., over a 100% fiber-optic network through their Verizon Fios product portfolio and over a traditional copper-based network to customers who are not served by Fios. In 2021, the Consumer segment’s revenues were $95.3 billion, representing approximately 71% of Verizon’s consolidated revenues. Their Business segment provides wireless and wireline communications services and products, including data, video and conferencing services, corporate networking solutions, security and managed network services, local and long distance voice services and network access to deliver various Internet of Things (IoT) services and products. They also provide FWA broadband through our wireless networks. Verizon provides these products and services to businesses, government customers and wireless and wireline carriers across the U.S. and select products and services to customers around the world. In 2021, the Business segment's revenues were $31.0 billion, representing approximately 23% of Verizon’s consolidated revenues.