Travis McLaren

Travis McLaren is an experienced professional currently serving as the Director of Consumer Insights at Verizon, where Travis leads the Customer Experience Insights team, focusing on enhancing customer interactions for over 100 million Wireless and Fios customers. With a tenure at Verizon beginning in 2005, Travis has held various roles, including Associate Director of System Engineering, where oversight of the Next Best Action program took place, and Senior Manager of Business Operations, leading the IVR team. Prior to Verizon, Travis worked as a Consultant at Accenture, specializing in process improvement across multiple industries. Academic credentials include a Bachelor's degree in Agribusiness and Econometrics from Texas A&M University and an Executive Certification in Artificial Intelligence from the Massachusetts Institute of Technology.