Liza L.

Liza L. has a diverse range of work experience spanning multiple industries. From 2015 to 2016, Liza worked as a Sales Assistant at Poundworld Retail, followed by a role as a Sales Assistant at Sports Direct from 2017 to 2018. Concurrently, in 2017, Liza also worked as a Sales Team Member and Team Member at KFC until 2020. Liza then transitioned to become a Sessional Youth Worker at NEYouth from 2018 to 2020. Liza further expanded their experience by joining Sitel Group in 2019, working as a Call Center Agent until July 2019, and later as a Social Media Agent until March 2020. In 2019, Liza began their involvement with UK Youth as a Youth Voice Representative - North East. From 2020 to 2022, Liza took on two roles at NCS - National Citizen Service Trust, serving as a Customer Escalation Lead and subsequently as a Youth Voice Champion. Liza's most recent position is with Vertu Motors plc where they currently hold the title of Sales Advisor and also works as a Digital Customer Experience Executive starting in August 2023.

Liza L. obtained a Certificate of Higher Education in Childhood and Early Years Studies from Northumbria University, where they studied from 2017 to 2019. Prior to that, they attended Churchill Community College from 2010 to 2017. At Churchill Community College, they pursued BTEC Level 3 Music. Additionally, Liza has obtained several certifications through LinkedIn, including "Being Positive at Work," "Building Rapport with Customers," "Creating Positive Conversations with Challenging Customers," "Customer Service Mastery: Delight Every Customer," "Customer Service: Call Control Strategies," "Customer Service: Managing Customer Feedback," "Design Thinking: Customer Experience," "Digital Body Language," "Negotiation Skills," "Building Self-Confidence," "Creating a Positive Customer Experience," "Customer Service: Managing Customer Expectations," "Customer Service: Problem Solving and Troubleshooting," "Editing and Proofreading Made Simple," "Empathy for Customer Service Professionals," "Gmail Advanced Tips and Tricks," "Human-Centered Leadership," "Innovative Customer Service Techniques," "Personal Branding on Social Media," and "Phone-Based Customer Service". Liza earned these certifications between May and June of 2020.