Erica Akroyd

Erica Akroyd is a seasoned professional in customer success and support, currently serving as Vice President at Veruna since April 2025 and as a Board Advisor at Balboa Solutions since September 2024. Previously, Erica demonstrated significant leadership at Pendo.io from January 2017 to April 2025, where roles included Director of Scaled Customer Success and Education, as well as responsibilities across various management positions in customer success, achieving remarkable outcomes in customer retention and engagement. Erica's experience also encompasses coaching roles and entrepreneurship in photography, alongside positions in case management and behavior specialization within public service. Erica holds a Master of Social Work and a Bachelor of Social Work from The University of Georgia.