Sophia Delacruz

Onboarding Experience Lead at Veryable

Sophia Delacruz has been in the workforce since 2017. Sophia has held roles such as Seasonal Sales Associate at Under Armour, Gallery Assistant at Purchase College, SUNY, External Affairs at the New Museum of Contemporary Art, Gallery Assistant at BIZ G87, and Museum Experience Ambassador at the Queens Museum. In their role as a Seasonal Sales Associate at Under Armour, they handled complex transactions, coordinated with team members to assist customers, processed multiple orders of merchandise, and organized stock. As a Gallery Assistant at Purchase College, SUNY, they were responsible for managing the gallery space during hours of operations, assisting with art installations, planning, and uninstallations of each show, and coordinating with other interns to enhance efficiency. At the New Museum of Contemporary Art, their role was External Affairs. At BIZ G87, their role as a Gallery Assistant included coordinating with the Gallery management team to schedule daily postings, uploading content on digital channels, redesigning accounts to optimize engagement on posts and to market events, and compiling and analyzing reports across the Gallery\u2019s digital properties. Most recently, they have been a Museum Experience Ambassador at the Queens Museum, where they interact with 3000 visitors weekly, provides support and information on current temporary exhibitions, permanent exhibitions, and history of the Queens Museum, and ensures that appropriate actions are taken to resolve visitor concerns and questions by attending monthly de-escalation/customer service training. Sophia is currently employed at Veryable as a Customer Experience Associate, a role they have held since 2022.

Sophia Delacruz graduated from Purchase College, SUNY in 2020 with a Bachelor of Arts in Arts Management. Sophia attended Purchase College, SUNY from 2016 to 2020.

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Previous companies

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Timeline

  • Onboarding Experience Lead

    August 1, 2023 - present

  • Customer Experience Associate

    October, 2022

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