Derek Robertson

Derek Robertson is Director of Member Experience at Vheda Health. He is responsible for ensuring member satisfaction and program ease-of-use at every touchpoint of the Vheda Health platform. He also works hands-on with the software development team, spearheading technology and performance enhancements for clients and members.

Prior to Vheda Health, Derek was Vice President of Operations for a large hospitality business responsible for managing a call center of over 150 representatives, as well as broader company direction through the uniform establishment of key performance indicators and the implementation of a predictive customer service algorithm used to proactively identify customer needs.