Nicolai Roesgaard

Nicolai Roesgaard is the current Head of Global Support at ViaBill. Nicolai has previous experience as an Operations Manager and Customer Support Manager. Nicolai has a proven track record of optimizing processes and motivating employees to achieve results. Nicolai is also experienced in CRM administration and customer service development. Nicolai is a results-oriented leader who is committed to providing the best possible customer experience.

Nicolai Roesgaard has a background in communication and business language English from Syddansk Universitet - University of Southern Denmark. Nicolai also has a degree in project management from UCL Erhvervsakademi og Professionshøjskole. Furthermore, they have a high school degree in linguistics from Espergærde Gymnasium & HF. Nicolai Roesgaard is also certified in customer experience foundations from the Customer Experience Professionals Association (CXPA), as well as customer experience management from Udemy. In addition, they have completed coaching skills for leaders and managers, customer experience leadership, becoming a thought leader, and human-centered leadership courses on LinkedIn.

Some of their coworkers include Kristian Thogersen - Chief Commercial Officer, Simon Rasmussen - Chief Architect, and Claus Linde - SVP, Product. Their manager is Jan Lytje, CEO. Some direct reports include Michelle Samuel - DK Merchant Support Team Lead, Jono Bate - US Team Lead, and Troy Stannard - US Merchant Support Team Lead.