Branden Foster

Branden Foster is a seasoned professional in customer support and incident management, holding the position of Senior Manager for Fiber Access Solutions at VIAVI Solutions since May 2025. Prior to this, Branden served as Director of Customer Support at Silent Eight and Customer Care Product Support Manager at Anaplan, where responsibilities included coaching teams, driving support efficiency, and fostering a customer-centric culture. Branden's experience also includes roles at MoneyGram International as Major Incident Manager, where major incident management processes were developed, and at C.H. Robinson as Service Desk Team Lead/Incident Manager, achieving significant improvements in service efficiency. Branden began a career in technical support with roles at Travelers and Chico's FAS, Inc. Branden holds a Bachelor's degree in Management Information Systems from Georgia State University and an Associate's degree in the same field from Rainy River Community College.