Erik Groot

Erik Groot has a diverse work experience spanning over two decades. Erik began their career as a Winkeltrainnee at Albert Heijn in 1999, later progressing to the role of Verkoopmanager. After leaving Albert Heijn, Erik worked as a Store Manager at Perry Sport for six years before joining ASICS Europe BV. At ASICS, they served as a Store Manager for the Flagship Store in Amsterdam and later became a Retail Store Coordinator responsible for multiple concepts and stores in the Netherlands. In 2016, Erik joined Gemeente Amsterdam, where they held temporary positions as a LEAN Coach for Stadsloketten & Contact Center Amsterdam and as a Manager Sales and Lost and Found office. Following this, they worked as a Business & Personal Coach as a self-employed individual for ten years. In 2019, they became the Customer Experience Manager at iLost, focusing on transforming the start-up into an international company. Erik then joined ProctorExam, leading teams through a phase of hyper growth as the Customer Experience Manager. Most recently, they assumed the role of Director of Technical Support and Assessment Delivery Operations at Turnitin, where they expanded the Global Customer Support department and implemented a follow-the-sun model. Currently, Erik is the Director of Customer Care at ViCentra.

Erik Groot has a diverse education history spanning multiple institutions and fields of study. In 1991 to 1998, they attended OSG Schagen, where they obtained their HAVO diploma. Following this, they attended Inholland University of Applied Sciences from 1999 to 2003, earning a Bachelor's Degree in Small Business and Retail Management.

In 2008, Erik pursued further certification as an NLP Practitioner coach at TIOUW. In 2012, they attended Saïd Business School, University of Oxford, where they completed an Academy program in Retail Management.

Continuing their education, in 2016, Erik received certification as a Gecertificeerd coach from ICM Opleidingen & Trainingen. Erik furthered their knowledge in 2017 by completing a Lean Green Belt program at Lean Consultancy Group.

In addition to their academic pursuits, Erik has obtained several certifications. In 2023, they acquired certifications in Innovative Customer Service Techniques and Strategic Thinking from LinkedIn. Furthermore, in 2022, they completed a certification titled "How to Be an Effective Remote Manager" from LinkedIn as well.