Emma Saitch-Smith

Emma Saitch-Smith is a highly skilled professional in customer experience management with extensive experience in the beauty and retail sectors. Currently serving as Senior CX Manager at Victoria Beckham Beauty since April 2023, Emma previously held various positions at Birchbox from January 2014 to January 2023, culminating in the role of Senior Manager Customer Operations. Additional experience includes a Brand Ambassador role at Swarovski and a Customer Service Advisor position at Ted Baker and B&Q. Emma's educational background includes a Bachelor of Arts in Fashion Communication and Promotion from Nottingham Trent University and a Diploma in Fashion Retail from the Fashion Retail Academy.