Alexandru Radu

Alexandru Radu is a Major Incident & Problem Manager and Business Domain Specialist at vidaXL since April 2021, responsible for stabilizing and enhancing Domain SLA through process documentation, knowledge transfer, and performance analysis. Prior to this role, Alexandru served as a Major Incident Manager at Stefanini EMEA from August 2018 to April 2021, where duties included coordinating the Incident Management process, managing communication during high-priority incidents, and overseeing incident lifecycles. Earlier experience at Stefanini EMEA also included a position as a Global Servicedesk Agent, addressing various ticket requests and providing support. Alexandru began a career in customer service as a Customer Support Specialist at Playtika in early 2018. Alexandru holds a master's degree in Small Business Administration/Management and a bachelor's degree in Business, Management, Marketing, and Related Support Services from the University of Bucharest.