Joni Laakso

Customer Service Specialist at Elisa Videra

Joni Laakso is an experienced customer service professional currently working as a Customer Service Specialist at MVC Videra since December 2023. Prior to this role, Joni Laakso spent over eleven years at Verkkokauppa.com Oyj as a B2C & B2B Customer Service Representative. Joni Laakso began the career in customer service at Bauhaus Suomi from September 2008 to January 2012. Joni Laakso holds a Bachelor of Business Administration in Logistics, Materials, and Supply Chain Management from Lapland University of Applied Sciences (2004-2011), as well as a Vocational Qualification in Technical Drawing from Oulun seudun ammattiopisto (2017-2018).

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Elisa Videra

Elisa Videra provides Video Conferencing, Enterprise Voice and Digital Signage services worldwide, with global solution delivery and global managed services. We work with all leading video technologies to help our customers with the platforms and equipment they have chosen and compliment their environment with the best possible combination of equipment that is available. Our exceptional service and customer support is fundamental to our business. We help large multinational enterprises to meet their unique and often demanding requirements and needs with our international team of services experts. Our 24/7 follow-the-sun service desk directly supports our customers’ users with fast response and resolution times. Elisa Videra stands for quality and security. Our business operations are built using an ISO9001 model with global certification across all of our countries. We hold the much sought after ISO27001 standard for Security. We are proud to be one of the few providers globally to hold this certification within the Video Conferencing business. Elisa Videra is part of Elisa Corporation, a successful telco in Northern Europe that has attained market leadership in both Finland and Estonia. Our mission is to enable a sustainable future through digitalisation. We use digitalisation to resolve issues that are important to people, society and to sustainable development, including equality and action to help limit climate change. Elisa Videra employs over 100 people located across Europe and Asia: Finland, Sweden, Norway, United Kingdom, Spain, Italy, Russia, Germany and Singapore.


Headquarters

Helsinki, Finland

Employees

51-200

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