Rachel Williams

Rachel Williams is an experienced professional in network provisioning and delivery operations, currently serving as a Network Provisioning Engineer at Virgin Media since December 2017 and previously holding the role of Delivery Operations Manager at Virgin Media Business since August 2010. In this role, Rachel is responsible for fostering a culture of quality improvement and driving operational enhancements through employee engagement and KPI management. Prior experience includes positions as Desktop Project Manager and Project Coordinator at Virgin Media Business, where Rachel focused on team motivation and customer communication. Earlier career roles included positions at W Store and Dell, emphasizing sales and customer care. Rachel completed education at Farnborough College of Technology and Yateley School, achieving GCSE qualifications.