Iain Joy

Iain Joy is an accomplished professional with extensive experience in social media management and customer care operations, currently serving as a Social Media Manager/Performance Specialist at Bell Mobility Cellular Inc. since December 2019. Previously, Iain held various leadership roles at Virgin Mobile Canada, including Social Media Team Manager and Team Manager for Customer Care Operations, where responsibilities included developing performance metrics, enhancing content strategies, and coordinating recruitment and training processes. Iain possesses a strong background in training, team management, and process improvement, having facilitated numerous workshops and initiatives to boost productivity and customer satisfaction. Iain holds a Bachelor of Arts (Hons) in History from the University of Ottawa.