Kamelia Gouchev

With over 20 years of customer-focused IT experience, Kamelia brings understanding of the customer journey and expertise in developing end-to-end relationships across the customer lifecycle. She is skilled at building and leading teams responsible for delivering excellent customer experience and driving growth through customers success, product adoption, and expansion. In her last role at New Relic, Kamelia was Director of Customer Success, leading the post-sales strategy and execution for Key Accounts. Prior to New Relic, she spent 13 years at Oracle in various technical and leadership positions in Customer Success, Support, Services, and Renewals.

Kamelia has a BA from the American University in Bulgaria, majoring in Journalism & Mass Communications as well as Anthropology. She also earned a Master of Science in Information Technologies degree from Bentley University.