MR

Matt Rutledge

Director of Customer Experience - Business Operations at VirtualArmour

Matt Rutledge has a diverse work experience that spans over several companies. Matt worked as the Director of Customer Experience - Business Operations at VirtualArmour from September 2022 to the present. Prior to that, they held the position of Customer Experience & Sr. Project Manager at the same company from August 2018 to October 2022. In this role, they managed new client activations and professional services engagements, and also handled project management activities such as budget management, scope management, and resource management.

Before joining VirtualArmour, Matt worked as an Independent Consultant, where they assisted small companies in the Denver area and Milwaukee. Their roles included project manager, business consultant, process improvement consultant, and warehousing and logistics consultant. Matt held this position from 2017 to 2018.

Prior to being an independent consultant, Matt worked at CDI Professional Services, Ltd. as a Service Integration Leader (Project Manager) from April 2017 to November 2017. Matt was assigned to IBM as the US IOT Program Lead and supported the IBM/DXC initiative by performing project and program management activities.

Matt also has experience working at IBM, where they served as the US Integrated Operations Team Program Lead (Project Manager) from April 2017 to November 2017. In this role, they owned the project lifecycle from initiation to closure, managed stakeholders, created and updated project plans, and controlled project budgets.

Earlier in their career, Matt worked at McKesson from 2005 to 2016. Their roles at McKesson included Senior Architect and Project Manager- Special Projects, Solution Manager, and Storage Design Engineer. In these positions, they managed IT projects, facilitated data center migrations, and created technology designs and standards.

Overall, Matt Rutledge has a strong background in project management and has contributed to various organizations in customer experience, business operations, and IT project management roles.

Matt Rutledge has a Bachelor's degree in Computer and Information Sciences, General, from St. Olaf College. Matt also holds a Bachelor's Degree in Religion/Religious Studies from the same college. In terms of additional certifications, they obtained an ITIL v3 Foundation certification from CSME in February 2011 and a Certified ScrumMaster (CSM) certification from Scrum Alliance in June 2021.

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Previous companies

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Timeline

  • Director of Customer Experience - Business Operations

    September, 2022 - present

  • Customer Experience & Sr. Project Manager

    August, 2018

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