Paul Grisard

Paul Grisard is a Customer Operations Team Lead at Virtuo since May 2023, overseeing customer service operations, managing complex case decisions, and enhancing the quality of AI dedicated to customer support. Prior roles include Customer Care Team Lead and Customer Care Specialist, where responsibilities involved onboarding and training agents, as well as quality evaluation of customer interactions. Previous experience spans diverse positions in customer care, business development, and sales administration across various organizations, including Sony Music Entertainment and DILIZIA. Paul Grisard holds a Master's degree in Business Development from Audencia and a Bachelor's Degree in Economics/Management from Concordia University.