Dia Ayate

Dia Ayate is a seasoned professional with extensive experience in client experience and operational excellence. Currently serving as the CX Director at Visa since November 2025, Dia focuses on enhancing client experiences through data analytics and continuous improvement methodologies. Prior to Visa, Dia was the Sr. Director of Quality and Operational Excellence at Transcom, where strategic initiatives aligned with organizational goals were developed. Experience at Teleperformance spans multiple roles including Director of HR Shared Services, Account Manager, and Sr. Manager of Operations, emphasizing project execution, client relationship management, and operational compliance. Earlier roles include Training Manager at Aegis PeopleSupport and Tier 2 Manager at PeopleSupport, showcasing a strong background in training and support services. Dia holds a BS in Development Communication from the University of the Philippines and a Diploma in Human Performance Consulting from De La Salle University.