Gael Avrain

Gael Avrain has a diverse work experience spanning multiple industries. They started their career as an intern at ELIVIA SAS, where they worked as a Health and Safety Coordinator and Quality Assistant. During this internship, they gained experience in ISO 14001 and ISO 9001 standards.

After their internship, Gael joined Valeo as an intern, where they worked as a Quality Assistant Manager, focusing on ISO 9001 and ISO 16949 standards.

In 2007, Gael joined Lufthansa InTouch as a Customer Service Representative. They later got promoted to the role of Quality Specialist for the French market. In this role, they managed a team of 12 customer service representatives, improving customer satisfaction by defining targets, providing coaching sessions, and implementing quality initiatives.

Gael then moved on to Betclic Group, where they worked as a Customer Service Representative for a brief period.

In 2014, Gael joined VistaJet as a Client Services Trainer, and later transitioned to the role of Client Success Manager for Flight Booking & Services. In this role, they were responsible for various tasks including onboarding clients, creating and leading initiatives, collaborating with cross-functional teams, analyzing systems, resolving issues, and providing training materials and sessions.

Throughout their career, Gael has achieved notable accomplishments such as establishing Salesforce case assignment rules, automating tasks, and improving overall customer service results.

Overall, Gael Avrain has demonstrated expertise in customer service, quality management, training, and project management roles throughout their career.

Gael Avrain's education history includes multiple degrees in the field of industrial management and quality assurance. In 2001, Gael attended IUT Cherbourg Manche and obtained a Higher National Diploma in Business Management, which was completed in 2003. In 2003, Gael continued their education at IUT Cherbourg Manche and obtained a Bachelor's degree in Quality Insurance Management, completing the program in 2004. Gael then pursued further education at IAE Caen and obtained a Master's degree in Industrial Management with a specialization in Quality, completing the Master 1 program in 2005 and the Master 2 program in 2006.