Michael Catoggio

Michael Catoggio has a diverse range of work experience in the IT field. Michael began in 2013 as a UAT Test Analyst for Inova Software, where they performed UAT testing and addressed workflow and tool support questions. In 2014, they worked as a NOC Night Operator at Informa Investment Solutions. Michael also worked as a Help Desk Specialist (Contract) at Elizabeth Seton Pediatric Center and as an IT Technician (P/T) at Cerebral Palsy of Westchester, where they provided deskside support and performed tasks such as creating user/mailboxes and diagnosing internet connectivity issues. From 2015 to 2018, Catoggio worked at InterContinental Capital Group, Inc. as a Systems Support Engineer, where they supported Windows systems, managed Citrix XenApp environment, and performed various other tasks such as printer configuration and mobile device management. From 2018 to 2022, they worked at Lindblad Expeditions as a Help Desk Manager/Junior Network Administrator, where they managed help desk tickets, configured network hardware, and coordinated new hire rollouts. Currently, Catoggio is working at VistaJet as a Tier II IT Administrator, where they are involved in JIRA and Confluence administration, image and deployment of new devices, and user and system management.

Michael Catoggio has a Bachelor of Business Administration degree with a focus in Information Technology from Baruch College. Additionally, they completed an Accounting Certificate Program (ACP) with a field of study in Accounting at Borough of Manhattan Community College. Furthermore, they obtained a Unix/Linux CEU in Information Technology from the University of Massachusetts Lowell.

Michael has also obtained several certifications, including Learning Jira Software from LinkedIn in January 2022, Agile Testing from LinkedIn in December 2021, Learning Google Workspace Administration from LinkedIn in December 2021, Mac OS X Super User from Udemy in December 2021, and Windows Server 2019: Install and Configure Active Directory from LinkedIn in May 2021. Michael also has certifications in Basic Slack Primer (from Udemy), CompTIA A+, MTA 98-365: Windows Server Administration Fundamentals (from Microsoft), and SDLC Overview - Software Development Life Cycle (from Udemy), although the specific dates of obtaining these certifications are not provided.