Mercedes Pinto

Mercedes Pinto has five years of work experience. In 2017, they worked as a Junior Internal Auditor for Crowe Horwath International, where they evaluated internal controls, applied professional audit techniques, and prepared audit work papers. That same year, they also worked as an Inventory Control Analyst for Auto Ornaments Picker C.A., where they analyzed and detected the origin of the most representative differences in the inventory, monitored and regularized negative stock, and sincerized the inventory. In 2020, they worked as a Community Manager for Velasco Directorship SL, where they created content, moderated social medias, and provided customer service. Additionally, they worked as a Bilingual Customer Service Representative for Ofit Method Of Training SL, where they provided customer service by phone, chat, and tickets through multiple channels, managed customers, and resolved incidents by CRM. Currently, they are working as a Business Developer for Vita Wallet.

Mercedes Pinto attended the Universidad Nacional Experimental de Guayana from 2012 to 2022, where they obtained a Bachelor of Tax Sciences in Public Administration. In addition to their degree, they have obtained a number of certifications from various institutions, including Sales Impact Academy, SuccessHACKER, Udemy, LinkedIn, and Google Actívate. These certifications include Managing the Complete Sales Cycle, The Expert Guide to Early-Stage Revenue Success, Certified Customer Success Manager (CCSM) Levels 1-4, Todo sobre Excel, The Customer: How To Understand Their Needs, Fundamentos de las Ventas, La Escucha Activa, Persuadir a los Demás, Fundamentos del Marketing Online, Marketing Online: Creación de un Plan Integral, Fundamentos del Servicio de Atención al Cliente, Fundamentos Esenciales del Marketing Online, and Certificación en Comercio Electrónico.