Elizabeth Desrosiers-Rocray

Operational Readiness Manager at Vivid Money

Elizabeth Desrosiers-Rocray has a background in social work and customer service. Elizabeth has worked in various roles such as Senior Customer Service Specialist, Customer Service Team Lead, and currently as an Operational Readiness Manager at Vivid Money. Elizabeth has experience in handling high-value customers, leading teams, identifying procedure gaps, and managing business requirements. Elizabeth has a strong commitment to improving operational processes and ensuring customer satisfaction.

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Timeline

  • Operational Readiness Manager

    May 1, 2024 - present

  • Junior Operational Readiness Manager

    January, 2023

  • Business Analyst - Operational Readiness

    December, 2021

  • Customer Service Team Lead

    January, 2021

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